Organisation: Accenture
About Accenture :
Accenture is a global management consulting, technology services and outsourcing company, with 257,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.
Website: www.accenture.com
Job Number: 20788
Job Role: Service Desk Agent
Experience: Freshers
Location: Hyderabad
Industry: IT Software / Hardware / Telecom
Functional Area: IT Software - Other
Education/Qualification: BE, B.Tech, B.Com, BA
Salary Range: High
Sector: Private
Job Description:
Provide excellent chat and email support to resolve user problems with their Google accounts
Quickly identify and escalate user reported issues to the team lead and cross functional partners, ensuring swift resolution of bugs or emerging problems.
Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement
Desired Candidate Profile:
Effective probing and comprehension skills
Problem solving skills with customer centric approach
Excellent written English language communication skills
Interview Date: 19 & 20 August 2015
Selection Mode: HR Round and Technical Round
Apply Last Date: 18 August 2015
Apply Mode: Online